Parley 2.0: Meet the New Agent Builder
The latest release introduces a more structured approach to building and managing agent
How Smaller Models Yield Better Results
There is a persistent assumption in AI development that larger models inherently produce
How a 12-Person Team Automated Onboarding
A 12-person operations team managed to fully automate their onboarding process using AI agents
Enhancing Agent-to-Human Escalation
In most AI systems, escalation is treated as a failure state. When the system cannot complete a task, it simply transfers the user to a human. This approach creates friction and wastes context. We redesigned escalation as a structured transition rather than a fallback. A proper handoff now includes a full structured summary: This transforms…
When Your Agent Gets It Wrong
In most AI systems, escalation is treated as a failure state. When the system cannot complete a task
Managing Customer Requests with Parley
Modern organizations increasingly deal with a constant stream of incoming requests: messages